All bookings must be made in advance and paid for in full at the time of booking to secure the session. Payment may be made by credit or debit card. There is no charge for paying by credit or debit card .
Wow Design Solutions Limited trading as EC Pro is unable to issue refunds and will only issue customer account credit in accordance with the refund and cancellation policy of the yard, school or Boarding using the EC Pro system.
Customers may be able to access a refund by contacting the yard, school or Boarding directly and the Merchant of record for all transactions is Cloud 9 Ranch, and they shall be liable for all refunds and chargebacks. If you are not happy with the complaints procedure of your riding school/livery yard you can contact firstname.lastname@example.org to take further action.